Privacy Policy

Neurova · Last Updated: 12 May 2025

1. Introduction

Neurova ("we", "us", "our") is committed to handling personal data responsibly and in accordance with applicable Malaysian data protection law, principally the Personal Data Protection Act 2010 (PDPA). This policy explains what personal data we collect from visitors to our website and participants enrolled in our programmes, how we use it, and what rights you have over it.

If you have questions about this policy, please contact us at [email protected] before using our services.

This policy applies to data processed by Neurova in connection with our website at neurovasad.world and our three online learning programmes: Introduction to AI Concepts, Applied Python for AI, and Full Project Track.

2. Data We Collect

Information you provide directly

• Name and email address (collected via the contact and enrolment form on our website)
• Phone number (optional, if provided in a contact form submission)
• Message content submitted through our contact form
• Submitted course work and programme exercises (for enrolled participants)

Information collected automatically

• Website usage data via analytics cookies (where consent has been given), including pages visited and time on site
• IP address and browser type, retained only in server access logs
• Cookie consent preferences stored in your browser's local storage

Legal basis for processing

We process personal data on the following bases under the PDPA: (a) with your consent, where you have provided it; (b) for the performance of a contract, where processing is necessary to deliver the programme you have enrolled in; and (c) for legitimate interests, where we have a legitimate reason to process data and those interests are not overridden by your rights.

3. How We Use Your Data

• To respond to enquiries submitted through the contact form
• To administer enrolment and deliver the online programme you have joined
• To provide written feedback on submitted coursework
• To send programme-related communications, including schedule updates and session reminders
• To improve our website and programme materials using aggregated, anonymised analytics
• To comply with legal obligations under Malaysian law

We do not use your personal data for unsolicited marketing. We do not share your data with third parties for marketing purposes.

Data retention

Contact form submissions are retained for 12 months from the date of submission, then deleted. Enrolment records and submitted coursework are retained for 36 months following the end of your programme enrolment, after which they are securely deleted. Server access logs are retained for 90 days.

4. Data Sharing and Third Parties

We do not sell personal data to third parties. We may share data with the following categories of service provider, where necessary to operate our services:

• Hosting and infrastructure providers operating secure servers
• Email service providers used to send programme communications
• Analytics service providers (where analytics consent has been given)

Any third-party service providers we work with are required to handle data securely and in accordance with applicable law. We do not transfer personal data outside Malaysia except where the destination country has an adequate level of data protection or where appropriate safeguards are in place.

5. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• TLS encryption for data transmitted between your browser and our servers
• Access to personal data restricted to Neurova team members who need it to perform their role
• Regular review of access controls
• Secure deletion of data once the retention period has elapsed

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authority as required under applicable law.

6. Cookies

Our website uses cookies to enable basic site functionality and, with your consent, to collect anonymised analytics. A full description of the cookies we use is available in our Cookie Policy. You can manage your preferences using the controls on that page or through your browser settings.

7. Your Rights

Under the Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to correction: to request that inaccurate or incomplete data be corrected
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time
• Right to limit processing: to request that we limit how we use your data in certain circumstances
• Right to complain: to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your data has been handled unlawfully

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. We may ask you to verify your identity before acting on a request.

8. Third-Party Links

Our website may contain links to external sites operated by third parties. This Privacy Policy applies only to Neurova's website and services. We are not responsible for the privacy practices of external websites and recommend that you review their privacy policies before providing any personal data to them.

9. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] so we can delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of the page. If changes are material, we will notify enrolled participants via email. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy or how your personal data is handled:

• Email: [email protected]
• Address: 88 Jalan Tun Razak, 50400 Kuala Lumpur, Wilayah Persekutuan, Malaysia
• Phone: +60 3 2117 4682